Customer Service Representative
Manufacturing · New England

Customer Service Representative Location: Danbury, CT Salary: $40,000 - $45,000 + Full Benefits Job Type: Full Time Typical Hours: Monday – Friday, 8 AM – 5 PM Start Date: ASAP Sponsorship not available Customer Service Representative Job Description Our client in the manufacturing industry is looking for a bright, dynamic and resourceful Customer Service Representative to join their team in Danbury, CT. Ideal candidates will be able to work in a fast paced, dynamic environment, with attention to detail, and strong organizational ability and follow-through. If you have more of a salesy personality, you could be a wonderful addition to the team. This is a great opportunity to join a company that has a “small company feel” with the backing of a big company. They pride themselves on being flexible and autonomous and not having all the red tape of a larger company. With the small working environment, there’s lots of opportunity for growth. Due to COVID, 3 days per week will be work-from-home, with 2 days in the office. Customer Service Representative Responsibilities • Answer incoming calls and emails from clients • Take orders • Enter orders into the order management system • Follow up on the status of back orders and shipping status • Participate in weekly sales meetings • Prepare return authorizations and associated documentation • Process and test returned merchandise • Prepare and ship orders • Make outgoing calls to customers • Maintain and improve relationships with existing and new customers • Assist with promotional activities such as trade shows, and product launch events • Attend Weekly meetings Customer Service Representative Qualifications • Bachelor’s Degree required • 1+ years of Customer Service experience required • 1+ years of Data Entry experience required • 1+ years of Excel experience required