Customer Service Representative
Manufacturing · New England

Customer Service Representative Location: Near Danbury, CT Salary: $40,000 - $45,000 + Full Benefits Benefits: Medical, Dental, Life Insurance Job Type: Full Time Typical Hours: Monday – Friday, 8 AM – 5 PM Start Date: ASAP Sponsorship not available Customer Service Representative Job Description Our client in the manufacturing industry is looking for a bright, dynamic and resourceful Customer Service Representative to join their team near Danbury, CT. Ideal candidates will be able to work in a fast paced, dynamic environment, with attention to detail, and strong organizational ability and follow-through. If you have more of a salesy personality, you could be a wonderful addition to the team. This is a great opportunity to join a company that has a “small company feel” with the backing of a big company. They pride themselves on being flexible and autonomous and not having all the red tape of a larger company. With the small working environment, there’s lots of opportunity for growth. Customer Service Representative Responsibilities • Answer incoming calls and emails from clients • Take orders • Enter orders into the order management system • Follow up on the status of back orders and shipping status • Process shipments • Follow up on the status of client orders • Handle returns • Provide support when order entry fulfillment person is out • Participate in weekly sales meetings • Prepare return authorizations and associated documentation • Maintain and improve relationships with existing and new customers • Assist with promotional activities such as trade shows, and product launch events Customer Service Representative Qualifications • Bachelor’s Degree required • 1+ years of sales or customer service experience required • 1+ years of manufacturing, industrial, and/or distribution industry experience required • 1+ years of Excel experience required