Technical Support Manager, Financial Enterprise Application
SaaS / Software · Remote / National

Our client, an enterprise application provider in the fintech industry, is seeking a Customer Support Manager to join their remote team in Canada. In this role, you’ll lead a highly skilled support team responsible for empowering global clients to succeed with a finance and revenue operations application. You’ll balance hands-on Tier 2 technical problem-solving with direct client interaction, ensuring customers not only get solutions but also feel supported and valued. This role is ideal for someone with a strong background in accounting/finance and enterprise software support who thrives at the intersection of technical troubleshooting and relationship management. You’ll be a trusted advisor to clients, able to break down complex issues with clarity and empathy, while continuously improving the systems and workflows that scale client success. This is a career-building opportunity to step into leadership with a fast-growing company that prizes both innovation and client experience.