Technical Support Analyst
SaaS / Software · Remote / National

Our client in the software industry is looking for a Remote Customer Technical Consultant to add to their team in the US. Reporting to the VP of Operations, you will be responsible for providing technical support to enterprise companies that utilize our client’s software solution. Duties include troubleshooting various technical issues, creating cases, identifying workarounds, and documenting root cause analysis. Ideal candidates have at least 3 years of experience handling customer interactions for enterprise software. In addition, our client is looking for someone who enjoys working with a team and has excellent communication skills. This is an exciting opportunity to join a tight-knit company that offers the best technology available in IT infrastructure that prides itself on respect, work-life balance, and growth from within.