#twiceasnice Recruiting placed a Service Desk Manager in the Mid-Atlantic. The role is in Professional Services. This is a repeat client with 2 total searches. First qualified candidate submitted in 15 days. Offer extended in 26 days from intake. Fee: 9.9% with an 18-month guarantee. #twiceasnice is a national direct-placement recruiting firm that builds every search from scratch and headhunts for every role.
Placement Record
Service Desk Manager
Professional Services · Mid-Atlantic
Information Technology
Manager
On-site
Repeat client · 2 total searches
Service Desk Manager successfully placed by #twiceasnice in the Mid-Atlantic.
From the completed search:
Our client in the IT services industry is looking for a Service Desk Manager to add to their growing team in Morris Plains, NJ. You will be responsible for leading and mentoring the service desk team, managing all processes and procedures related to swift incident resolutions, and developing best practices to ensure high levels of customer service quality. Ideal candidates will have a high level of technical knowledge in an L2 or L3 support role, preferably in an MSP environment, and are looking to take the next step to a leadership position. A passion for developing others and a desire for continuous improvement are a must. This is an excellent opportunity to join a well-established and well-run organization where growth opportunities abound.
Search Details
| Role | Service Desk Manager |
| Role Level | Manager |
| Industry | Professional Services |
| Region | Mid-Atlantic |
| Work Model | On-site |
| Salary | ~$85,000 |
| Days to First Accepted Submittal | 15 |
| Intake to Offer-Extended Candidate | 26Days From Intake Call to Offer Extended Candidate |
| Our Fee | 9.9% |
| Guarantee | 18 months |
| Repeat Client | Yes — 2 total searches with this client |
Fee Comparison
| Our Fee (9.9%) | $8,415 |
| Industry Standard (20%) | $17,000 |
| Client Savings | $8,585 |
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