Service Desk Dispatcher
IT Services · Mountain West

Customer Service Dispatcher Location: Phoenix, AZ Salary: $18.00 - $22.00 per hour + Quarterly Bonus + OT + Full Benefits Benefits: Health, Dental, Vision, 401k, PTO Job Type: Full-Time Start Date: ASAP Sponsorship not available Customer Service Dispatcher Our client in the Managed Technology Services industry is looking for Help Desk Dispatcher to add to their team in Phoenix, AZ. This position does not require any technical skills or knowledge. You will be responsible for the management of client support issues through phone support, electronic ticket triage, and technical resource schedule management. To be successful in this role, you should be a hyper-organized professional with a customer-centric mindset who enjoys multitasking in a fast-paced but positive and engaging work environment. From their five-star Google reviews to their entertaining company outings and holiday parties, this opportunity provides endless amounts of professional and cultural fulfillment with a growth path clearly defined for every team member. Customer Service Dispatcher Responsibilities • Maintain and support customer accounts • Answer phone calls related to technical support issues • Coordinate technical support • Monitor new tickets and service requests • Communicate updates with customers as needed • Create tickets and perform emergency dispatch • Track and manage locations of all technical support staff • Manage company on-call schedule • Ensure customer satisfaction and resolution are reached Customer Service Dispatcher Qualifications • 1+ years of B2B customer service experience required • Excellent customer service skills required • Outstanding written and verbal communication skills required • Proficiency in Microsoft Office required