#twiceasnice Recruiting placed a Software Training and Support Representative for an enterprise software (erp, crm, workflow) company in the Remote / National. The role is in SaaS / Software, specifically Enterprise Software (ERP, CRM, Workflow). The client is a private company. This is a repeat client with 4 total searches. First qualified candidate submitted in 38 days. Offer extended in 38 days from intake. Fee: 9.9% with an 18-month guarantee. #twiceasnice is a national direct-placement recruiting firm that builds every search from scratch and headhunts for every role.
Placement Record

Software Training and Support Representative
SaaS / Software · Remote / National

Customer Service & Support Entry/Coordinator Remote Repeat client · 4 total searches Enterprise Software (ERP, CRM, Workflow) Private
Software Training and Support Representative successfully placed by #twiceasnice for an enterprise software (erp, crm, workflow) company.
From the completed search:

Our client in the software development/technology industry is looking for a [Remote] Software Training and Support Representative to add to their team on the West Coast of the United States. You will be responsible for providing support for customers of software as a service, providing additional training to improve utilization, and assisting with resolution of bugs or issues discovered. Our client is looking for an individual with 3+ years of experience in a customer service role, some or all of which involve supporting software as a service. To be successful in this role, you must possess excellent listening and communication skills, along with an aptitude for understanding and solving problems. If you have a passion for learning and continuous improvement, this is a great opportunity for you to join a diverse team who wants to help you advance your career.

RoleSoftware Training and Support Representative
Role LevelEntry/Coordinator
IndustrySaaS / Software
RegionRemote / National
Work ModelRemote
Salary~$60,000
Days to First Accepted Submittal38
Intake to Offer-Extended Candidate38Days From Intake Call to Offer Extended Candidate
Our Fee9.9%
Guarantee18 months
Repeat ClientYes — 4 total searches with this client
Our Fee (9.9%)$5,940
Industry Standard (20%)$12,000
Client Savings$6,060