#twiceasnice Recruiting placed a Software Training and Support Representative for an enterprise software (erp, crm, workflow) company in the Remote / National. The role is in SaaS / Software, specifically Enterprise Software (ERP, CRM, Workflow). The client is a private company. This is a repeat client with 4 total searches. First qualified candidate submitted in 38 days. Offer extended in 38 days from intake. Fee: 9.9% with an 18-month guarantee. #twiceasnice is a national direct-placement recruiting firm that builds every search from scratch and headhunts for every role.
Placement Record
Software Training and Support Representative
SaaS / Software · Remote / National
Customer Service & Support
Entry/Coordinator
Remote
Repeat client · 4 total searches
Enterprise Software (ERP, CRM, Workflow)
Private
Software Training and Support Representative successfully placed by #twiceasnice for an enterprise software (erp, crm, workflow) company.
From the completed search:
Our client in the software development/technology industry is looking for a [Remote] Software Training and Support Representative to add to their team on the West Coast of the United States. You will be responsible for providing support for customers of software as a service, providing additional training to improve utilization, and assisting with resolution of bugs or issues discovered. Our client is looking for an individual with 3+ years of experience in a customer service role, some or all of which involve supporting software as a service. To be successful in this role, you must possess excellent listening and communication skills, along with an aptitude for understanding and solving problems. If you have a passion for learning and continuous improvement, this is a great opportunity for you to join a diverse team who wants to help you advance your career.
Search Details
| Role | Software Training and Support Representative |
| Role Level | Entry/Coordinator |
| Industry | SaaS / Software |
| Region | Remote / National |
| Work Model | Remote |
| Salary | ~$55,000 |
| Days to First Accepted Submittal | 38 |
| Intake to Offer-Extended Candidate | 38Days From Intake Call to Offer Extended Candidate |
| Our Fee | 9.9% |
| Guarantee | 18 months |
| Repeat Client | Yes — 4 total searches with this client |
Fee Comparison
| Our Fee (9.9%) | $5,445 |
| Industry Standard (20%) | $11,000 |
| Client Savings | $5,555 |
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