[Remote] IT Support Engineer Location: Pasadena, CA Salary: $90,000-$120,000 + Benefits Benefits: Medical, 401K, PTO, Holidays Job Type: Full-Time Typical Hours: Monday-Friday Start Date: ASAP Sponsorship is not available
[Remote] IT Support Engineer Description Our client in the data services industry is looking to add an IT Support Engineer to their growing team in Pasadena, CA. Majority of your time will be spent working remotely from your home office, but candidates must still be in driving distance to Pasadena when sporadic onsite troubleshooting is required. In this position, you’ll work with their customers to access their proprietary software. To accomplish this, you will work with either MS Azure to release a virtual server and then put their subscription into their customers or you will install the application into of the client’s servers behind their firewall. This role is client-facing so you must have strong communication skills to be the face of their company when working virtually with each client. To be chosen for this role, you must have at least three years of demonstrated experience in managing the platforms for MS Azure, Windows Server, Linux/Ubuntu Server, Apache, MySQL and WordPress. Beyond the bullets below, our client is looking for someone who isn’t afraid to work with customers, can project confidence when discussing services, and does not mind throwing their hat in the ring when a smaller responsibility needs to be resolved such as help desk support or setting up hardware for new team members. If you like setting your own agenda and would prefer a leadership team who gives you the trust to make your own decisions without micromanaging your every move, this is a great opportunity to join a global, expanding company that promotes from within leading to high employee retention. [Remote] IT Support Engineer Responsibilities • Provide internal and external user support • Install and activate MS Windows/MS Office activities • Manage networking servers, routers, hubs, switches, etc. • Perform regular updates, maintenance, and troubleshooting • Schedule virtual meetings with clients to activate proprietary software • Follow up with clients to address software questions • Set up hardware for employees • Manage the activities for: MS SQL Server DB, IIS and.Net platforms • Oversee the platforms for: MS Azure, Windows Server, Apache, MySQL and WordPress
[Remote] IT Support Engineer Qualifications • 3+ years of MS Windows installation experience required • Strong background with MS Products: o MS SQL Server DB,.NET, IIS, MS Azure o Windows Server, Apache, MySQL • Willingness to work with global teams outside typical hours as needed
