ERP Support Engineer
SaaS / Software · Pacific

[REMOTE] ERP Support Engineer (2+ yrs Dynamics NAV/D365BC exp. req.) Location: US Remote – CA, DE, FL, GA, HI, IL, NY, OR & TX Residents Only Salary: $60,000 - $80,000 (DOE) + Bonus Benefits: Health Insurance, Life Insurance, Vacation + Sick Leave (~3 weeks), Holidays Job Type: Full-Time; Monday-Friday, 40 hours/wk; must work between 6 am-6 pm PT Start Date: ASAP Sponsorship is not available [REMOTE] ERP Support Engineer (2+ yrs Dynamics NAV/D365BC exp. req.) Description Our client is looking for an ERP Support Engineer to add their team. You will be responsible for providing technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft Dynamics NAV and Dynamics 365 Business Central. Our client is looking for someone with at least two years of experience supporting and troubleshooting in Microsoft Dynamics NAV and D365BC with knowledge of the financial module and general accounting processes. This is a great opportunity to join an organization whose award-winning services have helped businesses maximize their operations for over 25 years, and values work/life balance for their employees. [REMOTE] ERP Support Engineer (2+ yrs Dynamics NAV/D365BC exp. req.) Responsibilities • Support Microsoft Dynamics NAV and D365 Business Central for new and existing customers • Resolve customer issues appropriately and in a timely manner • Utilize debugging tools and advanced troubleshooting skills • Analyze problems and develop solutions to meet customer needs • Create technical content for articles and training documents • Maintain high level of domain and technical skills in Microsoft ERP products • Develop, propose and implement innovative solutions as appropriate • Provide professional customer service to ensure customer satisfaction • Participate in mandatory training • Contribute to improvement of services, revenue/profitability, methodologies and procedures • Build and nurture positive working relationships with clients and co-workers [REMOTE] ERP Support Engineer (2+ yrs Dynamics NAV/D365BC exp. req.) Qualifications • Bachelor's degree required • 2+ years’ experience with Microsoft Dynamics NAV & D365 Business Central required • Experience troubleshooting issues in Microsoft Dynamics NAV & D365BC required • Experience creating manuals, testing or data migration for Dynamics NAV & D365BC required • Experience developing relationships with customers/customer-facing required • Pre-sales support and/or project planning experience required • Knowledge of accounting processes required • Knowledge of distribution or service industry processes preferred