Customer Support Coordinator
Construction / Real Estate · New England

Our client, a family-owned commercial and residential services company, is seeking a Customer Support Coordinator to join their team in Shrewsbury, MA. This is a dual role with about 70% of your time in more of a customer service capacity with the balance of your time on A/R and collections. You will handle incoming calls, emails, and text messages with customers looking to schedule service appointments or making general inquiries. Since you will serve as the bridge between customers and their field technicians, this role requires strong attention to detail and organization. Whether you have A/R experience or are excited to expand your skillset, this would be a great opportunity for someone who enjoys having more versatility in their day. While you will support collections, this is not a challenging environment where you will be reaching out to tough customers to handle balance disputes. With our client’s strong reputation in their community, they have attracted likeminded customers who are stable and just as committed to working with them. They have a small office team of 10 so finding the right culture and personality fit is crucial. Someone who appreciates an environment focused on supporting each team member where everyone lends a hand no matter the task. That’s why you can expect a humble and hardworking culture that values stability, flexibility, and high company morale.