Customer Support Analyst
SaaS / Software · Remote / National

Our client specializes in software development for local governments and municipalities, and they are looking for a Customer/Software Support Specialist to add to their team. In this fully remote role, you will respond to customer inquiries, assess needs, share troubleshooting tips/resources, and provide training services. The ideal candidate will be tech-savvy, enjoy problem-solving, and have prior customer support, software support, or government software experience. Experience with ERP implementations and/or software related to finance, payroll, utility billing, revenue collection, licensing, or permitting is preferred but not required. To be successful, you must excel at multitasking, critical thinking, and utilizing your strong communication skills to build long-term customer relationships. This is an excellent opportunity to join an organization with a great reputation in its industry and have the flexibility to work from home.