Customer Success Specialist (Utility Billing)
SaaS / Software · Remote / National

Our client specializes in software development for local governments and municipalities, and they are looking for a Customer Solutions Specialist to add to their team. In this fully remote role, you will respond to customer inquiries, assess needs, share troubleshooting tips/resources, and provide training services focused on utility billing. The ideal candidate will enjoy problem-solving, customer support, and have prior experience with utility billing software. To be successful, you must excel at multitasking, critical thinking, and utilizing your strong communication skills to build long-term customer relationships. This is a fantastic opportunity to work from home while contributing to an organization with an excellent reputation in its industry.