Customer Operations Manager
Manufacturing · New England

Our client, a manufacturer of specialized B2B technology and hardware solutions, is seeking a Customer Operations Manager to join their team (<25 company-wide, 2 direct reports) near Warwick. Having experienced double-digit growth over the last five years, they’re looking for someone who can bring structure, accountability, and operational leadership across customer service, order management, accounts receivable, and procurement related activities. This is a hands-on leadership role managing a team of two, where you'll balance team oversight with direct involvement in key operational processes. The position is ideal for someone who enjoys variety in their day and likes being in the middle of the business, connecting the dots between customers, finance, supply chain, and operations. The right candidate is technologically savvy, comfortable working with data, and proficient in Excel and ERP systems, with a track record of driving process improvements. With our client, you'll enjoy the agility and close-knit culture of a smaller U.S.-based team alongside the stability and resources of a global organization. This is a small team, broad impact opportunity where you'll help shape the operational foundation for the company's next phase of growth.